jya99's Privacy Policy

jya99 is a trusted online betting and casino platform for players in Bangladesh. We believe it is our fundamental responsibility to keep every user's personal information private and secure.

This privacy policy explains what information we collect when you use the jya99 website (jya99.cam), how it is used, who it is shared with, and what measures we take to protect your data. This policy applies to all services on our platform, including account registration, deposits and withdrawals, and customer support interactions.

Please read this privacy policy carefully before using our services. By registering on or continuing to use our platform, you are considered to have given your consent to the terms of this policy.

jya99 collects various types of information to improve your experience and to operate our services smoothly. This information may be collected directly from you or automatically.

2.1 Personal Identification Information

We collect the following information during account registration and identity verification:

• Full name (as it appears on your national ID card)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• National ID card or passport number (for KYC verification)
• Residential address

2.2 Financial Information

Information required to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

Information collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Information obtained from cookies and similar tracking technologies
• Login time and location data (for fraud prevention)

2.4 Gaming Information

• Game play history and betting details
• Bonus usage and wagering activity
• VIP tier progress and points balance

jya99 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or for unauthorized purposes.

3.1 Account Management and Identity Verification

We use your personal information to create and manage your account, verify your identity, and ensure secure login. Completing the KYC (Know Your Customer) process is necessary for the protection of both you and us.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to verify the accuracy of transactions.

3.3 Customer Service and Support

Information is used to provide our 24/7 Bengali live chat support team with what they need, to resolve complaints, and to communicate with you effectively.

3.4 Fraud Prevention and Security

Technical information is used to detect suspicious activity, prevent unauthorized account access, comply with anti-money laundering (AML) policies, and ensure overall platform security.

3.5 Platform Improvement

Anonymous statistical data is used to analyze user experience, measure platform performance, and plan the addition of new games and features.

3.6 Promoting Responsible Gaming

Gaming information is used to ensure compliance with responsible gambling guidelines, to process self-exclusion requests, and to manage limit-setting activities.

jya99 never sells your personal information or shares it with third parties without authorization. However, sharing information may be necessary in certain circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification (KYC), cybersecurity, and technical infrastructure. These parties receive only the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If there is a valid order from a court or government authority under applicable laws in Bangladesh, we will be required to provide the necessary information. In such cases, we will make every effort to notify you in advance where possible.

4.3 Anti-Fraud Organizations

Information may need to be shared with international fraud prevention networks and anti-money laundering organizations if any suspicious activity is detected.

4.4 Business Transfers

In the event of a future business merger or acquisition, user data may form part of the transferred assets. However, the new party will be required to comply with this privacy policy.

The jya99 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions, perform security checks, and ensure the basic functionality of the platform.
• Functionality Cookies: Used to remember your preferences such as language and display settings.
• Analytical Cookies: Collect anonymous data to understand website traffic and user behavior.
• Security Cookies: Help with fraud detection and preventing unauthorized access.

5.2 Cookie Controls

You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

jya99 follows the highest industry standards to protect your personal and financial information. Our security framework operates across multiple layers.

6.1 Encryption and Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is sent in encrypted form
• Sensitive data stored with 256-bit AES encryption
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Firewall and intrusion detection systems

6.2 Access Controls

Only those members of our staff who have a direct need are able to access your information. All access is logged and reviewed regularly.

6.3 Data Retention Period

We retain your information only for as long as it is necessary to provide services or to fulfill legal obligations. Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.

You have important rights over your personal information. jya99 respects these rights and supports you in exercising them.

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If the information held in your account is incomplete or incorrect, you may request that it be corrected. We will make the necessary corrections within a reasonable time.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal, regulatory, or contractual obligations.

7.4 Right to Object to Data Processing

You may object to the processing of your information for specific activities. In such cases, we will review your request and comply where possible.

7.5 Right to Close Your Account

You may request to close your account at any time by contacting our customer support. All pending transactions will be settled before the account is closed.

To exercise any of the rights above, contact us by email at [email protected] or use our 24/7 live chat support.

jya99's services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

If a parent or guardian suspects that their minor child has registered on our platform, please contact [email protected] immediately. We will promptly verify that account and, if necessary, close it and delete all associated information.

jya99 may update this privacy policy from time to time. The policy may be revised due to changes in services, new legal obligations, or technological improvements.

For significant changes, we will notify you by email or by sending a notification on the platform. The date of the change will be noted at the top of this page.

Continued use of the platform after changes are published will be considered your consent to the new policy. If you do not agree to the changes, you may request to close your account.