jya99 Terms and Conditions

01 General Provisions

jya99 is an online betting and casino platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between jya99 and the user ("you" or "member").

By using this website, you confirm that you have fully read, understood, and accepted these terms. If you disagree with any part of these terms, please stop using the platform.

jya99 reserves the right to change these terms at any time. Continuing to use the platform after any changes means you have accepted the updated terms.

02 Account Registration

To enjoy the full services on the jya99 platform, you need to create a personal account. All information provided at the time of registration must be accurate, complete, and up to date.

2.1 Registration Requirements

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• You must provide your real name, date of birth, and contact information accurately.
• A valid email address or phone number must be provided when creating an account.
• Keeping your password confidential is your sole responsibility.
• Providing false information during registration may result in account suspension or termination.

2.2 Identity Verification

jya99 reserves the right to verify your identity at any time when required. For this purpose, a national identity card, passport, or other government-issued documents may be requested. Withdrawal processing may be put on hold until verification is complete.

03 Age Limit and Eligibility

The following eligibility requirements must be met to use the jya99 platform:

• You must be at least 21 years of age.
• You are not residing in a jurisdiction where online gaming is completely prohibited.
• You are mentally capable and able to make your own decisions.
• You are not on any self-exclusion list.
• You are playing for yourself and not as a representative of someone else.

Creating an account on behalf of a minor or allowing them access to the platform is a criminal offence and a serious violation of these terms.

04 Account Security

Ensuring the security of your jya99 account is your own responsibility. If you notice any unauthorised access or suspicious activity on your account, please notify our support team immediately.

4.1 Account Security Guidelines

• Use a strong and unique password — a combination of uppercase letters, numbers, and special characters.
• Do not share your login details with anyone.
• Log out after each session, especially on public devices.
• Avoid clicking on suspicious emails or links.
• Change your password at regular intervals.

You are responsible for all activity carried out from your account, unless you have reported unauthorised access to us in a timely manner.

05 Financial Transactions

jya99 handles financial transactions through Bangladesh's major mobile banking and banking services. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

5.1 Deposit Terms

• The payment account used for deposits must be registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• jya99 complies with anti-money laundering regulations and reports suspicious transactions to the relevant authorities.

5.2 Withdrawal Terms

• Identity verification may need to be completed before a withdrawal request is approved.
• Withdrawal amounts will only be sent to the same account from which the deposit was made.
• If bonus wagering requirements have not been met, the related funds may not be available for withdrawal.
• jya99 reserves the right to cancel withdrawal requests in cases of fraud or rule violations.

06 Bonuses and Promotions

jya99 runs various types of bonuses and promotional offers for its members. Each bonus has its own terms that should be read carefully before claiming.

6.1 Welcome Bonus

• Each user is eligible to receive the welcome bonus only once.
• Bonus funds are not cash; they become withdrawable after the wagering requirements are met.
• Not all games can be played with bonus funds — restrictions on game selection may apply.

6.2 VIP Cashback Program

Join jya99's 5-tier VIP program and enjoy weekly cashback:

• Bronze: up to 0.2% cashback per week
• Silver: up to 0.4% cashback per week
• Gold: up to 0.6% cashback per week
• Platinum: up to 0.8% cashback per week
• Diamond: up to 1.0% cashback per week

Regular activity on the platform is required to move to a higher tier. jya99 provides appropriate notice regarding any changes to VIP tier status.

6.3 Bonus Abuse

Misusing bonus terms, claiming bonuses through multiple accounts, or attempting to exploit any technical error may result in the bonus being cancelled and the account being suspended.

07 Gaming Rules

Various types of online games are available on the jya99 platform, including slots, live casino, sports betting, and fishing games. All gaming activity is governed by the following rules.

7.1 General Gaming Policy

• All game outcomes are controlled by a certified Random Number Generator (RNG), which is completely fair and unbiased.
• If a technical error occurs during a game, jya99 reserves the right to cancel that round.
• jya99 is not responsible for any losses caused by internet disconnection.
• Game rules can be found within each game's interface.

7.2 Sports Betting

• Betting odds may change at any time; the odds at the time a bet is confirmed are final.
• If a match or event is cancelled, the stake for the related bet will be refunded.
• Bets connected to match fixing or manipulation will be cancelled.

08 Prohibited Activities

The following activities are strictly prohibited on the jya99 platform. Violating these prohibitions may result in immediate account termination and forfeiture of all balances.

• Creating or operating more than one account.
• Registering using a false identity or concealing your identity.
• Claiming bonuses multiple times beyond the permitted amount.
• Using any software bots, scripts, or automated systems.
• Attempting unauthorised access to the platform's security systems.
• Cheating or using fraudulent methods in games.
• Using the platform for money laundering or processing illegal funds.
• Harassing, threatening, or behaving inappropriately towards other users.
• Attempting to gain unfair advantage by exploiting technical errors.
• Creating or managing an account on behalf of a minor.

09 Intellectual Property

The jya99 website and all its content — logos, designs, software, written content, graphics, audio and video materials — are protected under the intellectual property rights of jya99 and its licensors.

No user may copy, modify, distribute or commercially use any part of this content without the prior written consent of jya99. Personal use of the platform is permitted but does not grant any ownership rights.

Content from any game provider (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) is protected by their respective intellectual property rights and governed by the relevant licensing agreements.

10 Limitation of Liability

jya99 provides its services on an "as is" basis and is not liable for:

• Any loss caused by internet disconnection or network issues.
• Failure of third-party software or services.
• Loss occurring during unexpected server downtime or maintenance periods.
• Loss resulting from a user's own poor decisions or gaming strategy.
• Any loss resulting from failure to keep account credentials confidential.

11 Account Suspension and Termination

jya99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• If evidence of fraudulent activity is found.
• If money laundering or illegal activity is suspected.
• Failure to complete identity verification.
• If there is no activity on the account for an extended period.

11.1 Voluntary Account Closure

You may close your account at any time. To do so, send a request to our support team. You will be given the opportunity to withdraw your available balance before the account is closed, subject to all bonus terms and conditions being met.

12 Dispute Resolution

Any dispute between jya99 and a user will first be addressed through an amicable resolution process.

12.1 Complaints Process

• For any complaint or disagreement, please first contact our 24/7 live chat support.
• For written complaints, send an email to [email protected].
• All complaints will receive an initial response within 3 business days.
• Complex matters may take up to 14 business days to resolve.

12.2 Final Decision

In disputes regarding game outcomes, server records will be considered the final proof. Results determined by the RNG system are not subject to change.

13 Responsible Gaming

jya99 places the highest priority on responsible gaming. We believe gaming should be for entertainment, not a solution to financial problems.

• Play within your budget and do not bet more than you can afford to lose.
• Avoid thinking of gaming as a source of income.
• If you feel gaming is getting out of your control, please use our self-exclusion feature.
• Our support team will help you set deposit limits or take a temporary break.

To learn more about responsible gaming, please visit our Responsible Gaming page.

14 Changes to Terms and Conditions

jya99 reserves the right to change, amend or update these terms and conditions at any time. Users will be notified in advance of any significant changes.

Continued use of the platform after changes to the terms and conditions are made will be considered as your automatic acceptance of the revised terms. Therefore, please visit this page regularly to stay updated on the latest terms and conditions.

15 Contact Us

If you have any questions or comments about these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support (speak directly in Bengali)
• Email: [email protected]

Our dedicated support team is available around the clock to assist you in Bengali. Every question you have matters to us.

These terms and conditions were last revised in January 2026. The previous version may be provided upon request.